Deleting Your MSuper Account

You can delete your MSuper account at any time. This page explains how, and what happens to your information and your money when you do. It is run by META TECH CO., LTD. ("we", "us").

1. How to delete your account

1. Open the MSuper app and go to Profile, then your account details.
2. Tap Delete my account.
3. The app shows anything you need to settle first (section 2) and what you will lose (section 3).
4. Confirm with your M Giftcard PIN.

If you cannot use the app — for example, you lost your phone — contact us at +855 92 777 113 or info@mteckh.com from the phone number or e-mail on your account. We will check it is really you before we delete anything.

2. What has to be settled first

We cannot delete an account that still has money or open business in it. The app tells you if any of these apply:

• Money in your M Giftcard. Spend it first. Your balance cannot be withdrawn as cash and cannot be sent to another person.
• An order on the go. Collect it, or cancel it if it can still be cancelled.
• A top-up still being confirmed. Wait a few minutes and try again.

3. What you lose

• Your M Coins are forfeited. They cannot be moved to another account or paid out.
• Rewards, vouchers, favourites and saved addresses go with the account.

4. Thirty days to change your mind

• When you confirm, every phone signed in to your account is signed out, and push notifications stop.
• Your account is then scheduled for deletion 30 days later.
• To cancel, sign back in within those 30 days and choose to keep your account. Everything is restored exactly as it was.
• After 30 days the deletion is carried out and cannot be undone.

If something that blocks deletion appears during those 30 days — for example a refund lands in your M Giftcard — the deletion waits until it is settled.

5. What we delete

At the end of the 30 days we delete or remove:

• your name, phone number, e-mail address, date of birth, address and profile photo;
• your password, passkeys and signed-in devices;
• your saved addresses and your push-notification tokens;
• your referral code;
• your marketing preferences, which are switched off.

Your phone number becomes free, so it can be used to open a new account.

6. What we keep

Some records must outlive the account. We keep them without your name or contact details attached:

• orders, payments and M Giftcard transactions, because accounting and tax law require it;
• counts of which offers and banners were shown and tapped, with your identity removed.

Copies in our backups are overwritten on our normal backup cycle of [backup retention period].

7. Questions

Contact us at +855 92 777 113 or info@mteckh.com. Our Privacy Policy explains how we handle your information while your account is open, and Your Data Requests explains how to ask for a copy of it before you go.